Support
Frequently asked questions.
- What is an operating system, in this context?
- A complete, self-contained set of frameworks, templates and prompts covering one professional challenge end to end. Not a collection of tips, and not a course — a working system you open when you have a decision to make.
- What exactly do I receive?
- A complete set of frameworks, templates, worksheets and prompts, delivered as PDFs, Notion pages, Google Sheets and Excel files. Everything downloads immediately after purchase and is yours to keep.
- Do I need any particular software?
- No. Every asset is provided in more than one format. If you use Notion, duplicate the workspace. If you prefer spreadsheets, use the Google Sheets or Excel versions. PDFs work anywhere, including offline and in print.
- Is this a course?
- No. There are no videos to sit through and no schedule to keep. This is a working system: you open the asset relevant to the decision in front of you, use it, and move on.
- Can I use this with my team?
- A single purchase covers your own professional use, including with the team you manage. For organisation-wide licensing, contact us and we will arrange it.
- Do I get future updates?
- Yes. Every revision and every new asset added to the collection is included at no additional cost, for as long as the collection exists.
- Who writes these?
- Practitioners. Each collection is built from operating experience in leadership and management roles, then refined against published research and the way the work is actually done inside organisations.
Still deciding?
Look at what is inside a collection