Legal
Privacy policy
Last reviewed: 1 August 2026
What data we collect
When you make a purchase, we collect the email address and order details needed to deliver your download and process payment. We also use basic analytics to understand how visitors use the site, such as which pages are viewed.
Why we collect it
We use this information to deliver your purchase, provide customer support, send order-related emails and improve the website. We do not sell your personal data.
Payment processing
Payments are processed securely by Stripe. Helpino does not store your card details. Stripe processes payment information under its own privacy policy and terms.
Email delivery
Order confirmations and download links are sent using Resend, an email delivery service. Your email address is shared with Resend only to send these messages.
Hosting
The Helpino website and its files are hosted with third-party infrastructure providers who process data on our behalf to keep the site and downloads available.
Cookies
Helpino uses a limited number of cookies for checkout, session management and analytics. See our cookie policy for details.
Data retention
We keep order and account information for as long as necessary to provide support, meet accounting obligations and comply with the law.
Your rights under GDPR
If you are located in the European Union, you have the right to access, correct, delete or export your personal data, and to object to or restrict certain processing.
How to make a request
To exercise any of these rights, email hello@helpino.co. We will respond as soon as reasonably possible.
International transfers
Some of our service providers, including payment and email delivery providers, may process data outside your country of residence. Where this happens, we rely on appropriate safeguards required by applicable data protection law.
This page is maintained by Helpino. Please review with a qualified adviser before relying on it for legal purposes.